Delivery & Returns

WHOLESALE RETURNS

 

NON-CONSUMABLE GOODS

We will accept returns of any equipment or faulty goods. Equipment or merchandise must be returned unused in its original packaging to Voyager Coffee, Unit 6 Mardle Way Business Park, Buckfastleigh, TQ11 0JL . Returns must be made within 14 days of purchase. Non-faulty goods must be returned at your own cost and you must provide evidence of having returned the item. We will organise for faulty goods to be collected from you; we will use our own courier and you will be required to be available for a nominated collection.

CONSUMABLE GOODS

Whilst we want you to be happy with your order, as coffee is a consumable good we will only replace or refund coffee if it is faulty or damaged in any way. This is subject to assessment by our Customer Service Manager. Please contact our Customer Service team (Monday to Friday 0900 -1730) on 01364 644440 or by email info@voyagercoffee.co.uk in this instance. They will then work with you to resolve the issue.

 

RETAIL SHIPPING

 

All of our coffee is freshly, hand-roasted. The way it should be. Order by Monday night for our dispatch day Thursday.

UK

We made our shipping free (over a low threshold) because no one likes shipping charges slapped on them at checkout when all they are trying to do is get great-tasting coffees delivered to them in time for the weekend!

Great-tasting coffee deserves the best brewing experience. So, whether you’re brewing up one of our latest naturally-processed filter coffees (whilst it still lasts) in a Chemex for a work meeting or using an Aeropress to get the best out of Nomad on the side of a mountain remember your friends deserve great coffee tools too.

EUROPE

We love being able to share our coffees with like-minded individuals all across Europe. In some rare instances, orders entering certain countries may incur import duties which are payable by the customer. We don’t allow for these costs as we wanted to create a system where free delivery is standard on larger orders.

 

RECURRING PAYMENTS

 

Please note that our recurring subscriptions (i.e. those that have automatic repeat payment) can be cancelled at any time by contacting our Customer Service team (Monday to Friday 0900-1730) on 01364 644440 or info@voyagercoffee.co.uk detailing ‘CANCEL SUBSCRIPTION’

If payment fails for a recurring subscription, we will attempt to take the payment from the nominated card again two days later up to a total of three times. If this final attempt fails we will contact you by email to advise you of this. Please note that your coffee will not be roasted and despatched until payment is processed. Your subscription date will then reset to the day the successful payment was taken.