Voyager is a small but super-charged team looking to make the UK better through coffee. What does that mean, you might ask? Well, we believe that access to great coffee, no matter where you find yourself, helps you power through those less enjoyable parts of your day and enables an endless stream of productivity during all the rest.
On the edge of Dartmoor National Park, we hand roast sustainable, award-winning coffees. We have an awesome array of customers from quirky mobile coffee trailers and coffee houses to restaurants and boutique hotels as well as retail delicatessens and a thriving home-brewing customer base. We are a small company with big ideas and a team that put in 100% to provide our customers with an unparalleled combination of outstanding coffee, equipment & services that are remarkable in every sense.
If we have open roles they are listed below but you’re also welcome to send an open application in! Please send all applications as a CV and/or Cover Letter in PDF format to [email protected]. If you require further information please do not hesitate to email us and we can provide full job specification.
Hours: Monday to Friday, 9:00am to 3:00pm
Location: Mardle Way Business Park, Buckfastleigh, Devon, TQ11 0JL
Reporting to: Managing Director
At Voyager Coffee, we’re a small but passionate team on a mission to make the UK better through coffee. Based on the edge of Dartmoor, we hand roast sustainable, award-winning coffees for a wide range of customers: from independent coffee shops and mobile trailers to restaurants, hotels, and home brewers.
We care deeply about people and planet, and we love to partner with those who share our values. With a passion for the outdoors, adventure, and sustainability, we are united by the belief that great coffee brings people together and fuels better days.
We are looking for a Customer Service Coordinator who is as passionate about coffee as we are. This role is central to our office, coordinating customer orders and supporting the wider team while also joining in at events where we come together as a team.
This is an office-based role, but you’ll also have the opportunity to learn how to make exceptional coffee and deepen your understanding of the journey from ground to cup. We’re looking for someone with great energy, curiosity to learn, and a proactive approach to supporting customers and colleagues.
Provide outstanding customer service via phone, email, and in person.
Process and coordinate customer orders, ensuring accuracy and timely dispatch.
Manage multiple tasks effectively while keeping attention to detail.
Support the production and logistics team with scheduling and communication.
Assist with engineer coordination and technical troubleshooting (full training provided).
Support technical and equipment service administration.
Maintain accurate records in CRM and accounting systems.
Assist with wider business projects and provide support to other teams when required.
Join the team at events when needed, representing Voyager and supporting activities.
Essential:
Genuine interest in coffee and hospitality, with curiosity to learn the journey from ground to cup.
Strong customer service background.
Excellent written and verbal communication skills.
Excellent IT skills and confident use of Microsoft Office/365.
Process-driven with strong organisational ability.
Able to manage multiple tasks effectively with accuracy.
Energetic, proactive, adaptable, and supportive team player.
Desirable:
Experience with CRM systems and/or Sage accounting.
Knowledge of logistics or scheduling.
Social media or content creation experience.
Amazing coffee to fuel your day.
Be part of a small, dynamic team passionate about coffee, people, and the planet.
Opportunities to learn about coffee from farm to cup.
Chance to develop barista skills and gain insight into specialty coffee.
Potential for personal and professional development within a supportive team.
A culture that values positive challenge, curiosity, and growth.
Part-time hours that fit around your lifestyle (Mon to Fri, 9am to 3pm).
Apply Now
Please send a CV and a short cover email to [email protected] or reach out if you’d like to know more before applying.
We’d encourage you to take a look at our website to learn more about us and to see if you think we’re a team you’d fit in well with.
We’d love to hear from you.